Question 1

Is it homes only, or businesses as well?

Accepted Answer

Yes. Storefront and office door hardware, master key systems, and locks on rental and commercial units are all part of the everyday work in alongside houses and apartments.

Question 2

How fast can someone get to me?

Accepted Answer

We tell you the window up front rather than leaving you guessing. The exact time depends on where you are and what's on the road, so the dispatcher will give you a real window when you call rather than a number that sounds good on a website.

Question 3

No spare and the only key is lost. Can you help?

Accepted Answer

Tell us that on the phone. Depending on the lock, the tech opens it and rekeys it or swaps the cylinder and cuts new keys there. You end up with keys that work.

Question 4

Do you make sure it's my door before you open it?

Accepted Answer

Yes. It is part of the job, not a formality. Before anything is opened, the technician checks photo ID and a link to the address. A locksmith who skips that question is a risk, not a shortcut.

Question 5

Do you rekey, or only replace?

Accepted Answer

In most cases yes. With rekeying the hardware stays and the key changes, which suits a new home or a lost key. A new lock is only worth it when the existing one is worn out or damaged.

Question 6

I am locked out of my car. Is a new key possible when the old one is gone?

Accepted Answer

Usually yes. We open most cars and cut and program a new key at the roadside, immobilizer matching included. The technician will want photo ID and proof the vehicle is yours first.

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